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If you are unhappy with our products they can be returned or exchanged provided that they are in saleable condition. Please notify us within 7 days of your shipments arrival that you wish to return for refund or exchange.
All products must be returned unworn and in the original packaging, with the original tags attached. If our customer care team do not feel the above points are met it is in their discretion whether the item is suitable for return.
To return an item for refund or exchange download and fill out our returns form below. Please include it with your returned package.
Download Returns Form
Return Address:
Studio 6, The Greenhouse
18 Mannings Heath Road
Poole, Dorset
BH12 4NQ
United Kingdom
All items returned to us must be sent using a recorded/tracked service only.
Allow up to 14 working days for returns to be processed.
Please note that all extra postage costs incurred in an exchange are payable by the customer.
We use Royal Mail 1st Class for domestic and Royal Mail Airmail for international shipping.
We calculate our shipping costs based on the weight and size of the items. Multiple items shipping cost will be calculated based on the weight and size of the multiple items.
UK Customers
For all shipping inside the UK we use Royal Mail 1st Class or Royal Mail Signed For dependent on your choice at checkout. Items are insured up to £35.00. It is very unlikely for shipped packages to go missing, however if you would like extra insurance on your package this can be arranged by contacting us at the time of your purchase.
Please allow approximately 1-5 working days for UK deliveries.
International Customers
For all European & International orders we use Royal Mail 1st Class or Royal Mail Airsure dependent on your choice at checkout. Items are insured up to £35.00. It is very unlikely for shipped packages to go missing, however if you would like extra insurance on your package this can be arranged by contacting us at the time of your purchase. Please note, standard service is not tracked - if you want to track your shipment, please select 'Priority, Tracked and Signed at time of purchase'.
Please allow up to 14 working days for international deliveries.
If your order is above £140, you qualify for free tracked shipping. Your tracking number will be available through the link in your shipment email.
EU Customers
Although unlikely, please be aware that charges may now apply for shipments to the EU. This may be based on your own country’s tax and administration charges. We have reduced our prices for all EU customers to reflect this potential charge.