If you are unhappy with our products they can be returned or exchanged provided that they are in saleable condition. Please notify us within 7 days of your shipments arrival that you wish to return for refund or exchange.
All products must be returned unworn and in the original packaging, with the original tags attached. If our customer care team do not feel the above points are met it is in their discretion whether the item is suitable for return.
To return an item for refund or exchange download and fill out our returns form below. Please include it with your returned package.Download Returns Form
Unit 1, Elizabeth House
40 Lagland Street
Poole, BH15 1QG
All items returned to us must be sent using a recorded / tracked service only.
Allow up to 14 working days for returns to be processed.
Please note that all extra postage costs incurred in an exchange are payable by the customer.
The last order dates for pre-christmas deliveries are as follows (these are not guaranteed):
UK: 20th December
USA: 13th December
Western Europe: 15th December
Eastern Europe: 9th December
Rest of World: 10th December
We use Royal Mail 1st Class for domestic and Royal Mail Airmail for international shipping.
We calculate our shipping costs based on the weight and size of the items. Multiple items shipping cost will be calculated based on the weight and size of the multiple items.
For all shipping inside the UK we use Royal Mail 1st Class or Royal Mail Signed For dependent on your choice at checkout. Items are insured up to £35.00. It is very unlikely for shipped packages to go missing, however if you would like extra insurance on your package this can be arranged by contacting us at the time of your purchase.
Please allow approximately 1-5 working days for UK deliveries.
For all European & International orders we use Royal Mail 1st Class or Royal Mail Airsure dependent on your choice at checkout. Items are insured up to £35.00. It is very unlikely for shipped packages to go missing, however if you would like extra insurance on your package this can be arranged by contacting us at the time of your purchase.
Please allow up to 14 working days for international deliveries.